Guest Service Agent / Front Desk Agent

About the role

The Press Hotel in Portland, Maine, newly owned and managed by EOS Hospitality, is seeking a Guest Service Agent to join their team of hospitality professionals at the Front Desk.

Responsibilities

• Provide telephone services for guests, vendors, and all incoming inquiries and direct calls to the appropriate personnel.
• Adhere to all provided KRC service scripts when addressing guests in person or over the phone.
• Greet and welcome all guests in a professional and hospitable manner.
• Interact with guests in a respectful, cheerful, and polite manner.
• Engage to ensure we are meeting all guests’ needs.
• Build welcome packets and issue keys as assigned.
• Direct guests as they arrive onto the property accordingly.
• Check in guests upon arrival and securely provide them with a room key.
• Communicate all necessary property and area information for them to have a successful stay.
• Verify guests' identification upon check in and as needed upon room key requests.
• Verify guest payment method at check in and check out.
• Complete the necessary authorization upon check in, and final processing of payment upon check out.
• Be informed of all parking options on property.
• Be aware of all events taking place on property.
• Absorb and communicate all necessary information regarding guest charges and fees.
• Monitor guest accounts and post necessary charges as they occur.
• Maintain the lobby, sitting areas, and front desk area, ensuring beverage and snack stations are replenished and clean.
• Fix any uncleanliness, waste, newspapers/brochures, etc.
• Set up signage for events and prepare areas for programming or activities functions.
• Assist Guest Service Manager with inventory of breakfast/housekeeping dry good, ordering, and placing away orders.
• Handle and oversee all lost and found inquiries, following proper guidelines.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Safely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.
• Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.
• Securely retain guests'