Front Desk Guest Service Agent

Job Description

Welcome guests, complete check-in process and explain hotel amenities/offers
Promote hotel services and facilities for revenue opportunities
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Resolve guest complaints and provide solutions to ensure guest satisfaction

Required Skills & Abilities

• Two (2) years of direct customer service experience required
• Previous hotel front desk experience highly preferred
• Previous Hilton Brand experience a plus
• Flexible to work AM and PM shifts, mid-shifts, weekends and holidays
• Must have the ability to communicate in English, both verbal and written
• High comfortability in working with computers
• Must be able to stand/walk for at least eight (8) hours
• Basic mathematical skills for cash handling purposes

Benefits

• Medical, dental and vision insurance
• Matching 401k
• Free life insurance
• Paid time off
• Holiday pay
• Free lunch
• Hotel discount program
• Motetary incentive programs

Behaviors Preferred

• Team Player
• Detail Oriented
• Enthusiastic

Motivations Preferred

• Goal Completion
• Growth Opportunities
• Flexibility

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.