Front Desk - Guest Service Agent

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

About Our Property

The Hotel Indigo Cleveland Gateway boasts 143 guest-rooms and suites, over 2,400 square feet of meeting space and two outlets including our signature restaurant.

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interact with all guests; welcome each guest to the hotel
• Open doors for guests arriving by motor vehicle and welcome them to the resort/hotel
• Escort and orient guests to the front desk for check-in
• Park and retrieve guests' vehicles as requested
• Escort guests and their luggage to their room upon check-in, explaining amenities and fun facts about the hotel
• Work with other attendants to ensure each guest has a personalized experience and assist in opening doors for all guests
• Assist lobby attendant in keeping entrance area clean and organized
• "Be the difference" with all guests and employees by exceeding expectations

Requirements

• At least one year in a customer service role with high guest interaction
• Valid driver’s license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Ability to solve problems as they arise
• Ability to work in a team environment
• Pleasant and helpful personality
• Must be able to work a full shift standing and moving between the valet lot and different areas of the hotel
• Strong desire to make an impact on others
• Outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Must be able to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Pay

$15.00 - $17.00 per hour