Front Desk/Customer Service Specialist

Our firm is growing—we need more awesome team members! No legal experience needed.

About the role

DeVaughn James Injury Lawyers is seeking a Front Desk Receptionist/Customer Service Specialist. Our receptionists assist clients who come into the office as well as adjusters, clients, and medical providers on the phone. We focus on meeting the needs of our clients as they complete medical treatment following a personal injury incident.

This is a full-time position in a positive, fun work environment. We currently have a team of over 130 people and are looking for individuals who will fit our firm goals and culture. The firm is dedicated to extraordinary legal representation, world-class service, and an unrivaled, positive workplace. We were voted "Best Place to Work" by the Wichita Business Journal in 2017, 2019, 2020, and 2021 (and placed in the top 3 in 2018, 2022, 2023, and 2024).

If the firm meets its yearly goals, the entire team and a guest of their choosing go on a trip to a tropical destination. Past trips include Cancun, Jamaica, the Bahamas, the Dominican Republic, Riviera Maya, and the Turks and Caicos Islands.

Responsibilities

• Handle in-person client interactions at the front desk
• Manage phone communications with clients, adjusters, and medical providers using a multi-line phone system
• Ensure excellent customer service for clients undergoing medical treatment after personal injury incidents
• Learn new tasks and processes daily

Requirements

• Excellent telephone communication skills
• Strong computer skills
• Attention to detail
• Friendly and professional attitude
• Willingness to learn and adapt
• Reliable and punctual (8:00 am–5:00 pm or 8:30 am–5:30 pm, Monday–Friday)

Characteristics

• Unquestioned integrity
• Empathetic team player
• Hard worker
• Sound judgment
• Reasonably patient
• Analytical
• Technologically literate
• Self-starter
• Accountable
• Problem solver
• Strong communicator
• Organized
• Able to have fun while working

Pay

$15.50 – $16.50 per hour. Proficiency in both English and Spanish may be considered for additional compensation in recognition of language skills.

Schedule

Full-time, 40 hours per week. Hours are 8:00 am–5:00 pm or 8:30 am–5:30 pm, Monday through Friday.

Benefits

• 100% paid health insurance
• 100% paid dental insurance
• 100% paid long-term and short-term disability insurance
• Paid time off (PTO)
• Paid holidays
• 401(k) retirement plan
• Incentive bonus opportunities
• Life insurance
• Vision insurance
• Flexible spending account