Customer Service Specialist Front Desk

About the role

Maintains confidential medical records and other sensitive information.

Schedules patient appointments and collects payments.

Processes and distributes incoming, outgoing, and interoffice mail (including faxes).

Daily reconciles payments and adjustments.

Ensures timely and accurate message relaying on the phone.

Responsibilities

• Maintains confidentiality of medical records and other sensitive information.
• Schedules patient appointments and collects payments.
• Processes and distributes incoming, outgoing, and interoffice mail (including faxes).
• Daily reconciles payments and adjustments.
• Ensures timely and accurate message relaying on the phone.

Requirements

• Customer service skills [Required]
• Effective communication over the phone and in person [Required]
• General clerical skills [Required]
• Associate degree [Preferred]
• High school diploma or equivalent [Required]
• One year of experience [Required]
• One year of position-related experience [Preferred]
• Physical requirements as outlined in the physical requirements document.

Qualifications

• Knowledge of office equipment, including phone systems, photocopiers, computers, fax machines, and calculators.

Skills

• Knowledge of office equipment, including phone systems, photocopiers, computers, fax machines, and calculators.

Benefits

Includes medical, dental, vision insurance, life insurance, disability insurance, paid time off, 403-B retirement plan, whole person well-being resources, mental health resources and support, pet benefits, and 4 weeks of 100% paid parental leave.

Pay

$15.63 - $23.45 per hour

Schedule

Full-time, days, Monday through Friday, 8:00 AM to 5:00 PM