Customer Service Specialist (Front Desk)

About the role

This position provides telephone and network support to all departments at the Minnesota Veterans Home - Minneapolis, responsible for daily regular and emergency communication services, reception duties, mail distribution, transportation dispatch services; monitors security equipment and various equipment repair services; provides backup for various administration clerical staff duties. The Minnesota Veterans Home in Minneapolis provides skilled nursing care in a supportive environment that fosters a stable, healthy, and meaningful life for Veterans. We offer a creative, fun, collaborative, and stimulating work environment that encourages professional growth. The Minneapolis Home is located on Minnehaha Avenue, with connecting highways and public transportation options for an easy commute. The beautiful 53‑acre wooded campus includes mature oaks and pines, nature trails and biking paths overlooking the Mississippi River.

Responsibilities

• Provide telephone and network support to all departments
• Handle daily regular and emergency communication services
• Perform reception duties
• Manage mail distribution
• Provide transportation dispatch services
• Monitor security equipment and various equipment repair services
• Provide backup for various administration clerical staff duties

Requirements

• Skill in customer service sufficient to schedule and confirm appointments, answer questions, advise customers of policies, procedures, and regulations, and provide prompt, courteous, and accurate information in person, on the phone, and via e‑mail and other correspondence
• Typing and word processing skills sufficient to use software such as Microsoft Office products to generate forms, reports, and general correspondence
• Communication skills sufficient to communicate effectively with a variety of individuals in person and on the phone and to interpret and communicate work policies and procedures to staff
• Ability to open, sort, and deliver mail

Preferred Qualifications

• Experience working in an office/clerical setting in a long‑term care facility

Skills

Customer service, typing/word processing, communication, mail handling.

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low‑cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer‑paid life insurance
• Short‑term and long‑term disability insurance
• Tax‑free expense accounts for health, dental, and dependent care
• Resources that support physical, emotional, social, and financial well‑being
• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (eligible positions)
• Employee Assistance Program (EAP) for work/life support
• Daily living/convenience services: chore services, home repair, trip planning, child/elder care

Pay

$20.68 – $25.85 per hour

Schedule

Evening shift, 3:30 pm – 8:00 pm. Work pattern: Week 1 – Wednesday, Thursday, Saturday, Sunday, Tuesday (off Friday/Monday); Week 2 – Wednesday, Thursday, Friday, Monday, Tuesday (off Saturday/Sunday).