Customer Service Specialist (Front Desk)

We need to output HTML fragment with sections for headings where content exists. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. Must not include Job ID etc as headings; can fold minor metadata into short

or drop. We must preserve all substantive information; do not invent or summarize away detail. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. We need to include sections only when posting has real specific content for it; never emit heading followed by filler/placeholder text like "commensurate with experience", etc. Also never create Pay/Schedule/Benefits sections unless posting actually states them. We have content: Job description includes: "The work you'll do is more than just a job...". That's about role. Then description of duties: telephone and network support, daily regular and emergency communication services, reception duties, mail distribution, transportation dispatch services; monitors security equipment and various equipment repair services; backup for various administration clerical staff duties. Also mention environment etc. We have Minimum Qualifications: skill in customer service, typing/word processing, communication skills, ability to open, sort, deliver mail. Preferred Qualifications: Experience working in an office/clerical setting in a long-term care facility. Additional Requirements: DHS background check, TB screening, reference checks. Benefits: listed: Paid vacation and sick leave, 12 paid holidays, low-cost medical/dental/vision/prescription drug plans, fertility care including IVF, diabetes care, dental and orthodontic care for adults and children, 6 weeks paid leave for parents, pension plan after 3 years, employer paid life insurance, short/long term disability, tax-free expense accounts, resources for well-being, support for career goals: training, classes, professional development, Federal Public Service Loan Forgiveness Program, Employee Assistance Program, Daily Living/Convenience Services. Pay: Salary Range: $20.68 - $25.85 / hourly. Schedule: Work Shift/Work Hours: Evening Shift, 3:30 pm - 8:00 pm; Days of Work: Week 1: Wed; Thurs; Sat; Sun; Tues; Week 2: Wed; Thurs; Fri; Mon; Tues; Days off: Week 1: Fri/Mon Week 2; Sat/Sun. Travel Required: No. Thus we have Pay and Schedule sections. We also have "About the role" maybe from introductory paragraph. Responsibilities: duties described. Requirements: maybe Minimum Qualifications + Additional Requirements? Could separate Requirements and Qualifications? The instruction says use headings for: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content accordingly. We could put: - About the role: introductory paragraph about role and mission. - Responsibilities: list of duties (telephone support, communication services, reception, mail distribution, transportation dispatch, monitor security equipment, equipment repair, backup admin clerical). - Requirements: maybe Minimum Qualifications (skill in customer service, typing/word processing, communication skills, ability to open sort deliver mail) plus Additional Requirements (background check, TB screening, reference checks). Could be combined. - Qualifications: Preferred Qualifications (experience in office/clerical setting in long-term care facility). Also maybe "Designated in Connect 700 Program for Applicants with Disabilities: Yes" could be a note but not a heading; could be included in About the role or a short p. - Skills: maybe we could list specific skills: customer service, typing/word processing, communication, mail handling. But we already have those in Requirements; maybe better to put skills separate: customer service skills, typing/word processing, communication, mail handling. However we must not duplicate content? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. We can split but must keep all info. Could have overlapping but that's okay as long as we don't lose info. However we should avoid redundancy? Not prohibited but better to avoid duplication. Perhaps we put skills in Skills section: customer service, typing/word processing, communication, mail handling. Then Requirements could be Minimum Qualifications (maybe just the bullet list) and Additional Requirements (background checks, TB, reference). Qualifications: Preferred Qualifications. But we need to ensure we don't lose any info: we have Minimum Qualifications bullet list (skill in customer service sufficient to..., typing and word processing skills sufficient..., communication skills sufficient..., ability to open, sort, and deliver mail). That's exactly skills. So we could put those under Skills. Then Requirements could be Additional Requirements (background check, TB screening, reference checks). Qualifications: Preferred Qualifications. About the role: introductory paragraph. Responsibilities: duties list. Pay: salary range. Schedule: work shift and days. Benefits: list. We must not include filler like "commensurate with experience". Not present. We must not include application instructions (How To Apply, Contact etc). Remove those. We must not include EEO boilerplate etc. Remove. We must not include navigation/legal etc. We must not include duplicated lines. We must output only HTML fragment. Let's craft. Structure:

About the role

... (intro paragraph)

Responsibilities

• ...
...

Requirements

• A Minnesota Department of Human Services (DHS) background check may be conducted on the top finalist(s); must pass if conducted.
• A Tuberculosis (Mantoux) screening (or chest x‑ray) is required prior to employment.
• Employment reference checks will be conducted on all finalists.

Qualifications

• Experience working in an office/clerical setting in a long‑term care facility (preferred).

Skills

• Skill in customer service sufficient to schedule and confirm appointments, answer questions, advise customers of policies, procedures, and regulations, and provide prompt, courteous, and accurate information in person, on the phone, and via e‑mail or other correspondence.
• Typing and word processing skills sufficient to use software such as Microsoft Office products to generate forms, reports, and general correspondence.
• Communication skills sufficient to communicate effectively with a variety of individuals in person and on the phone and to interpret and communicate work policies and procedures to staff.
• Ability to open, sort, and deliver mail.

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low‑cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short‑term and long‑term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax‑free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well‑being
• Support to help you reach your career goals: training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (some positions may qualify)
• Employee Assistance Program (EAP) for work/life support
• Daily Living/Convenience Services: chore services, home repair, trip planning, child/elder care

Pay

Salary range: $20.68 – $25.85 per hour.

Schedule

Evening shift, 3:30 pm – 8:00 pm. Work schedule rotates: Week 1 – Wednesday, Thursday, Saturday, Sunday, Tuesday (off Friday/Monday); Week 2 – Wednesday, Thursday, Friday, Monday, Tuesday (off Saturday/Sunday). No travel required.

We need to ensure we didn't miss any substantive info: The description also mentions "This position will be hours per pay period and provides telephone and network support to all departments at the Minnesota Veterans Home - Minneapolis." That's part of responsibilities. Also "This position is also responsible for daily regular and emergency communication services, reception duties, mail distribution, and transportation dispatch services; monitors security equipment and various equipment repair services; and also provides backup for various administration clerical staff duties." Already covered. Also mention about environment: creative, fun, collaborative, stimulating work environment, location on Minnehaha Avenue, 53-acre wooded campus etc. That's about the role or maybe responsibilities? Could add to About the role. Also mention "The Minnesota Veterans Home in Minneapolis provides skilled nursing care in a supportive environment that fosters a stable, healthy, and meaningful life for Veterans." That's about the role. Also mention "We offer a creative, fun, collaborative, and stimulating work environment that encourages professional growth." Could be in About the role. Also mention "The beautiful 53-acre wooded campus includes mature oaks and pines, nature trails and biking paths overlooking the Mississippi River." Could be in About the role. Also mention "Telework Eligible: No" maybe minor metadata; we could drop or include in a short p under About the role? The instruction says fold minor metadata into a short

or drop it. Could include a short p after About the role: "Telework not eligible." But maybe better to drop as it's minor. However we need to preserve ALL substantive information; is telework eligibility substantive? It's a condition of job; maybe considered substantive. But we could include in a short p under About the role or Schedule? Probably better to include in a short p under About the role: "Telework is not eligible for this position." That preserves. Also "Full/Part Time: Part-Time" and "Regular/Temporary: Unlimited". Could be minor metadata; we could include in About the role short p: "Part‑time, regular position." Or drop? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep that info. Could embed in About the role: "This is a part‑time, regular position." Also "Location: Minneapolis". Could include. Also "Job Class: Customer Service Specialist Agency: Minnesota Department of Veterans Affairs". The job title is already shown; we shouldn't repeat as heading. But we could include agency in About the role: "Position with the Minnesota Department of Veterans Affairs, Customer Service Specialist." That's okay. Also "Hiring Agency/Seniority Unit: Veterans Affairs Dept / Vets Home-MplsDivision/Unit: Minneapolis Veterans Home / Mpls Front Desk Staff". Could be included. But we need to avoid too much detail; but we must preserve all substantive info. However many of these are metadata like agency, unit, location, job class, etc. The instruction says "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can fold minor metadata into a short

. So we can create a short paragraph after About the role that includes location, agency, job class, etc. Or we could incorporate into About the role. Thus we can have:

About the role

Customer Service Specialist with the Minnesota Department of Veterans Affairs at the Minneapolis Veterans Home. This part‑time, regular