Front Desk Coordinator - Urology (29105)

Greeting and Service

Greets callers and in-office patients warmly and provides courteous service.

Understands the responsibility of serving as the first point of contact for patients at the practice.

Uses sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.

Answers calls within three to four rings.

• Adds and updates demographics and insurance information for patients thoroughly and accurately.
• Schedules, cancels, reschedules, and updates patient appointments at the request of patients and/or providers.
• Uses the EMR system to match physician/clinician availability with patient needs and preferences in terms of date and time.
• Accurately schedules appointments based on clinic and practice guidelines and specifications.
• Maintains and regularly updates scheduling systems to ensure patient records are accurate and complete.
• Communicates with providers and other staff about any patient concerns/issues.
• Consults with the office manager about any system problems.
• Communicates and completes requests from other medical offices (faxing patient medical records, or other information as requested).
• Addresses patient concerns efficiently and effectively.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.

Clerical Duties

Performs other clerical duties as assigned by the office manager/administrator.

Some travel required between multiple locations.

Qualifications

• Self-starter with the ability to complete daily tasks with minimal supervision.
• Effective communication skills, particularly in discussing scheduling preferences with patients or providers.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and other tasks/projects.
• Analytical skills to respond appropriately to various situations.
• Knowledge of using a multi-line phone system, including transferring calls.
• Clear and concise speaking ability to be heard by callers and patients.
• Excellent organizational and time management skills.
• Strong interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.
• Professional and positive attitude always maintained.
• Common computer skills.
• Teamwork and support for fellow care team members; flexibility when necessary.

Education and Experience

• High school diploma or GED (required).
• Associates or Bachelor's Degree (preferred).
• Two to three years of medical office experience.
• Previous experience in a fast-paced, high patient volume doctors' office.