Front Desk Coordinator - Urology (28822)

Greeting and Service

Greets callers and in-office patients warmly and provides courteous service. Understands the importance of being the first point of contact for patients at the practice.

Responsibilities

• Handles calls and in-person interactions with sound judgment, especially regarding sensitive medical information.
• Answers calls within three to four rings.
• Adds and updates demographics and insurance information for patients thoroughly and accurately.
• Schedules, confirms, cancels, reschedules, and updates patient appointments based on physician/clinician availability and patient needs.
• Maintains and updates scheduling systems to ensure accurate and complete patient records.
• Communicates with providers and staff about patient concerns and issues.
• Consults with the office manager about system problems.
• Communicates with other medical offices as needed (e.g., faxing patient medical records).
• Addresses patient concerns efficiently and effectively.
• Uses customer service principles and techniques to handle patients calmly and pleasantly.
• Performs other clerical duties as assigned by the office manager/administrator.

Qualifications

• Self-starter with the ability to complete daily tasks independently.
• Effective communicator with patients or providers about scheduling preferences.
• Ability to multitask and manage multiple tasks/projects simultaneously.
• Analyzes situations and responds appropriately.
• Skilled in using a multi-line phone system, including transferring calls.
• Speaks clearly and concisely to be heard by callers and patients.
• Excellent organizational and time management skills.
• Strong interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.
• Maintains a professional and positive attitude.
• Common computer skills.
• Team player who supports fellow care team members and is flexible when necessary.

Education and Experience

• High school diploma or GED (required).
• Associates or Bachelor's Degree (preferred).
• Two to three years of medical office experience.
• Previous experience in a fast-paced, high patient volume doctors' office.