Front Desk Coordinator - Urology (28822)

Greeting and Service

Greets callers and in-office patients warmly and provides courteous service.

Understands the responsibility of serving as the first point of contact for patients at the practice.

Uses sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.

Answers calls within three to four rings.

• Adds and updates demographics and insurance information for patients thoroughly and accurately.
• Schedules, cancels, reschedules, and updates patient appointments based on patient and provider requests.
• Matches physician/clinician availability with patient needs and preferences using the EMR system.
• Schedules appointments according to clinic and practice guidelines and specifications.
• Maintains and updates scheduling systems to ensure accurate and complete patient records.
• Communicates with providers and other staff about patient concerns and issues.
• Consults with the office manager about system problems.
• Communicates and completes requests from other medical offices (faxing patient medical records, or other information as requested).
• Addresses patient concerns efficiently and effectively.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.

Clerical Duties

Performs other clerical duties as assigned by the office manager/administrator.

Some travel required between multiple locations.

Qualifications

• Self-starter with the ability to complete daily tasks with minimal supervision.
• Effective communication skills, particularly with patients or providers about scheduling preferences.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner.
• Analytical skills to respond appropriately to various situations.
• Multi-line phone system proficiency, including call transfer.
• Clear and concise speaking ability to be heard by callers and patients.
• Excellent organizational and time management skills.
• Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.
• Professional and positive attitude always maintained.
• Common computer skills.
• Teamwork and support for fellow care team members; flexibility when necessary.

Education and Experience

• High school diploma or GED (required).
• Associates or Bachelor's Degree (preferred).
• Two to three years of medical office experience.
• Previous experience in a fast-paced, high patient volume doctors' office.