Front Desk Coordinator - Urology (29105)

Greeting and Service

Greets callers and in-office patients warmly and provides courteous service. Understands the importance of being the first point of contact for patients at the practice.

Responsibilities

• Handles calls and in-person interactions with sound judgement, especially regarding sensitive medical information.
• Answers calls within three to four rings.
• Adds and updates demographics and insurance information for patients thoroughly and accurately.
• Schedules, confirms, cancels, reschedules, and updates patient appointments based on physician/clinician availability and patient needs.
• Maintains and updates scheduling systems to ensure accuracy and completeness of patient records.
• Communicates with providers and staff about patient concerns and issues.
• Consults with the office manager about system problems.
• Communicates and completes requests from other medical offices (e.g., faxing patient medical records).
• Addresses patient concerns efficiently and effectively.
• Uses customer service principles and techniques to handle patients calmly and pleasantly.
• Performs other clerical duties as assigned by the office manager/administrator.

Qualifications

• Self-starter with the ability to complete daily tasks independently.
• Effective communication skills, both verbal and written, particularly when interacting with patients or providers about scheduling preferences.
• Ability to multitask and manage multiple projects simultaneously.
• Analytical skills to respond appropriately to various situations.
• Proficiency in using a multi-line phone system, including transferring calls.
• Clear and concise speaking skills to be heard by callers and patients.
• Excellent organizational and time management skills.
• Strong interpersonal and problem-solving abilities to ensure coordinated efforts and patient satisfaction.
• A professional and positive attitude at all times.
• Common computer skills.
• Teamwork and support for fellow care team members; flexibility when necessary.

Education and Experience

• High school diploma or GED (required).
• Associates or Bachelor's Degree (preferred).
• Two to three years of medical office experience, preferably in a fast-paced, high patient volume setting.