Front Desk Coordinator (32247)

About the role

Greet patients as the first point of contact of the patient experience.

Responsibilities

• Check-in all patients for Urology Austin obtaining accurate and up-to-date demographic and insurance information at each patient visit
• Verify the scanned card images are current
• Work with the billing office as needed to ensure proper entry of patient insurance information
• Assist with insurance verification of new patients and established patients with new insurance
• Identify and collect all patient portion (i.e., co-payment, co-ins., deductible, etc..) from all patients, as required
• Assist with telephone calls as needed both in-bound and outbound
• Maintain an accurate cash box, including end-of-day balancing
• End of day, print out your end of day collections from PM system to verify all cash, checks, and credit card receipts are in balance with your drawer
• If these totals do not match, you will need to reconcile before turning in the batch for the day
• Complete nightly reconciliation report and place all checks, cash and credit card receipts collected throughout the day in secured office lockbox
• Assist patient with completion of various medical documents both paper and electronic forms, as needed
• Keep the waiting area clean and neat at all times, straightening chairs, keeping magazines neat and current, turn on and off TV's, any lights, etc.
• Keep front desk check-in/check-out desk clean and neat at all times
• Conducts patient assessments and obtains pertinent medical information for referral to the physician and/or clinical care team
• Schedule all future appointments the provider(s) ordered for patient at time of check-out
• If patient has paper orders, collect, and scan the orders into the EMR prior to patient's departure:
  • Completed by using personal desktop scanner or
  • Completed by reviewing and emptying your scans folder daily
• If provider has documented on the encounter form the requirement for order(s) or referral(s) to be given to patient:
  • Complete the request on the appropriate form(s)
  • Scan the document(s) into the EMR
  • Provide signed order(s) or referral(s) to patient
• All internal communication needs to be reviewed and responded daily
• Next day visits need to be properly prepped for all non-clinical items prior to the end of the day
• Perform other related duties as assigned

Qualifications

• High school diploma or GED (required)
• Associates or Bachelor's Degree (preferred)
• Two-three years of medical office experience
• Previous experience of a fast-paced, high patient volume doctors office

Skills

• Self-starter with the ability to complete daily tasks with minimal supervision
• Skill in communicating effectively with patients or providers about scheduling preferences
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects
• Ability to analyze situations and respond appropriately
• Ability to use a multi-line phone system, including transferring calls
• Ability to speak clearly and concisely to be heard by callers and patients
• Excellent organizational and time management skills
• Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction
• Always maintain a professional and positive attitude
• Common computer skills
• Demonstrate teamwork and support for fellow care team members; can be flexible when necessary