Front Desk Coordinator (32208)

GI Alliance is seeking an experienced Front Desk Coordinator to perform various clerical duties supporting the office manager and providers.

Responsibilities

• Answer and screen high-volume telephone calls courteously, recording messages for providers and staff.
• Schedule patient appointments and procedures according to established policies.
• Check-in patients upon arrival and check-out upon departure.
• Obtain accurate patient information and ensure all registration forms are complete.
• Collect patient and insurance payments; reconcile charges daily.
• Verify account balances and refunds for accuracy.
• File records in appropriate sections of patient charts in the EMR.
• Prepare patient charts in advance and scan documents into the EMR.
• Transcribe letters and create forms as needed.
• Maintain confidential files and records.
• Maintain front office organization, efficiency, and office supply inventory.
• Uphold patient confidentiality at all times.
• Perform other related duties as assigned.

Requirements

• High school diploma or GED.
• Minimum of two years of experience in a medical office, front office, or scheduling (preferred).
• For Level I status: 1–4 years of experience with need for additional supervision, or over 4 years if meeting only basic job requirements.

Skills & Knowledge

• Knowledge of clinic policies and procedures.
• Proficiency in computer programs and applications, including Microsoft® Excel, email, and internet.
• Basic arithmetic skills for calculations, balancing, and reconciling figures.
• Skill in operating office equipment and handling paperwork/filing.
• Strong phone etiquette and ability to triage calls appropriately.
• Excellent written and verbal communication.
• Ability to learn additional computer programs, such as Microsoft® PowerPoint.
• Ability to sort and file materials alphabetically or numerically.
• Flexibility to respond to changing demands.
• Ability to organize and prioritize tasks effectively.