Front Desk/Call Center Specialist - Float Team - 140730

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service.

About the role

Under supervision, the Front Desk/Call Center Specialist is responsible for customer service, registration, appointment scheduling, and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments, and securing authorization for scheduled services. Operates CRT to gain and input information. Other related duties may include ambulatory float assignments at front desk and call center locations.

Interviews patients via telephone to obtain demographic and financial information necessary to secure patient accounts. Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information and is responsible for clearly and effectively relaying medical messages to patients and clinic staff. Advises patients of clinic deposit requirements based upon UCSD Medical Group Financial Policy.

Responsibilities

• Answer multi-line incoming customer calls
• Complete online registration and schedule appointments
• Secure authorization for scheduled services
• Operate CRT and EPIC systems to input and retrieve information
• Interview patients via telephone to obtain demographic and financial information
• Verify insurance eligibility for outpatient services using automated systems
• Relay medical messages clearly and effectively to patients and clinic staff
• Advise patients of clinic deposit requirements
• Perform ambulatory float assignments at front desk and call center as needed

Requirements

• Three (3) years of customer service experience
• Experience with registration, appointment scheduling, and insurance verification
• Knowledge of third-party payors including federal, state, and private health plans
• Proficient computer skills with the ability to work between multiple systems during calls
• Excellent communication skills, both verbal and written
• Ability to work in an interactive environment with strong customer service skills in person and over the phone
• Strong organizational skills with the ability to set priorities, handle deadlines, and manage conflicting demands with limited supervision
• Proven problem-solving ability and good judgment to assist customers and meet their expectations

Preferred Qualifications

• One (1) year of EPIC & Cadence experience, or equivalent system
• Call Center experience
• Medical Assisting Experience

Special Conditions

• Must be able to work various hours and locations based on business needs
• Employment is subject to a criminal background check and pre-employment physical
• If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable

Pay

Annual Full Pay Range: $60,865 - $75,669 (prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $36.24

Factors in determining the appropriate compensation include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.

Schedule

• 80% appointment (32 hours per week)
• Days, 8-Hour Shifts, Sunday-Saturday

Total Openings: 1

Worksite: Lightwave Avenue

Appointment Type: Career

Union: EX Contract