Front Desk/Call Center Specialist - Float Team - 140380

About the role

The Front Desk/Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Operate CRT to gain and input information. Other related duties as assigned.

Responsibilities

• Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account.
• Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems.
• Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff.
• Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy.
• Other related duties as assigned, that could include ambulatory float assignments front desk and call center.

Requirements

• Three (3) years of customer service experience.
• Experience with registration, appointment scheduling & insurance verification.
• Knowledge of third-party payors including federal, state and private health plans.
• Proficient computer skills and be able to work between multiple systems during calls.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Able to work in an interactive environment and possess excellent customer service skills both in person and over phone.
• Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Prior proven problem-solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met.

Qualifications

• One (1) year of EPIC & Cadence experience, or equivalent system.
• Call Center experience.
• Medical Assisting Experience.

Special Conditions

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Benefits

Not specified.

Pay

Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)

Schedule

Days, 8-Hour Shifts, Sunday-Saturday