Front Desk/Call Center Specialist - Float Team - 140367

About the role

The Front Desk/Call Center Specialist is responsible for customer service, registration, appointment scheduling, and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments, and securing authorization for scheduled services. Other related duties may include ambulatory float assignments.

Responsibilities

• Answering multi-line incoming customer calls
• Completing online registration
• Scheduling appointments
• Securing authorization for scheduled services
• Verifying insurance eligibility for outpatient services on all Third-Party Payers
• Operating EPIC system to gain and input information
• Clearly and effectively relaying medical messages to patient/clinic staff
• Advising patients of clinic deposit requirements based upon UCSD Medical Group Financial Policy
• Other related duties as assigned

Requirements

• Three (3) years of customer service experience
• Experience with registration, appointment scheduling & insurance verification
• Knowledge of third-party payors including federal, state and private health plans
• Proficient computer skills and be able to work between multiple systems during calls
• Excellent communication skills with the ability to communicate clearly both verbally and in writing
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone
• Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision
• Proven problem-solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met

Qualifications

• One (1) year of EPIC & Cadence experience, or equivalent system
• Call Center experience
• MEDICAL ASSISTING EXPERIENCE

Special Conditions

• Must be able to work various hours and locations based on business needs
• Employment is subject to a criminal background check and pre-employment physical

Pay

Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $27.49 - $34.17

Benefits

UC San Diego offers a comprehensive benefits package including medical, dental, vision, retirement, paid time off, and more.