Front Desk Associate - Full-Time Floater

Why Our Front Desk Team Loves Working Here

Competitive pay based on experience
Matching 401(k) and profit-sharing
Health benefits available after 30 days for full-time associates
Free and discounted meals & Starbucks
Free Marcus Theatre movie tickets
Hotel discounts at Hyatt and Marcus Hotels & Resorts properties
Free parking
A supportive team environment focused on People Pleasing People

What You’ll Do

• Warmly greet and welcome guests upon arrival
• Check guests in and out of the hotel efficiently and accurately
• Answer guest questions about hotel amenities, local attractions, and services
• Handle guest requests or concerns with patience, professionalism, and care
• Input and retrieve information from hotel computer systems
• Assign rooms based on guest preferences and availability
• Answer phones and respond to guest inquiries in a professional manner
• Maintain accurate cash handling and house bank responsibilities
• Assist with luggage storage when needed
• Communicate guest needs to other departments to ensure seamless service
• Maintain cleanliness and organization of the front desk area
• Support the team and assist with other duties as assigned

About Us

The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service.

Qualifications

• Natural enjoyment working with people and creating great experiences
• Friendly, positive, and professional demeanor
• The ability to remain calm and solution-focused during busy or challenging situations
• Strong attention to detail and organization
• Basic computer skills and ability to learn hotel systems
• The ability to stand and move throughout the front office during the shift
• High school diploma or equivalent (Previous hospitality, retail, or customer service experience is helpful but not required)

Skills

• Customer service and communication skills
• Ability to solve problems
• Positive attitude

Benefits

• Matching 401(k) and profit-sharing
• Health benefits available after 30 days for full-time associates
• Free and discounted meals & Starbucks
• Free Marcus Theatre movie tickets
• Hotel discounts at Hyatt and Marcus Hotels & Resorts properties
• Free parking

Pay

Pay range: $15 – $18/hour, based on experience

Schedule

Full-time: 30–40 hours per week
Flexible schedule, floating between:
1st Shift: 7:00 AM – 3:00 PM
2nd Shift: 3:00 PM – 11:00 PM
Weekend availability required