Front Desk Floater (Full Time)

About the role

Metropolitan Physical & Aquatic Therapy is a comprehensive multidisciplinary company offering Physical, Occupational, Speech Therapy, Massage, and Acupuncture services. We are dedicated to creating a supportive and engaging workplace where our team can thrive and contribute positively to our patients, doctors, and community.

Responsibilities

• Greets and welcomes patients and visitors with a warm smile and efficient check-in process.
• Delivers high-level customer service by managing appointments, optimizing provider time, and enhancing treatment room utilization.
• Maintains on-time patient flow by promptly notifying clinicians of patient arrivals and managing service delivery.
• Processes incoming faxes accurately and ensures timely communication and documentation.
• Accurately enters patient information, treatment plans, and updates into the Electronic Medical Record (EMR) system.
• Generates and maintains reports, logs, and lists, including financial reconciliations and patient retention tracking.
• Takes and verifies patient information for new and returning cases in Theraoffice, including obtaining and updating prescriptions and Plans of Care.
• Aids patients during therapy sessions by applying heat packs, assisting with equipment, and guiding through prescribed routines.
• Provides education on proper equipment use and exercise techniques to ensure patient safety and effectiveness.
• Ensures patient confidentiality and maintains a safe, clean, and organized treatment environment.
• Performs light cleaning duties, including laundry, treatment table turnover, and garbage disposal.
• Prepares treatment rooms by sterilizing and delivering equipment, positioning equipment for therapist access, and assisting patients on equipment.
• Answers calls from physicians, hospitals, and patients with excellent customer service skills.
• Maintains physical therapy supplies inventory by monitoring stock levels, placing orders, and verifying receipt of supplies.
• Assists with other duties as needed to support clinic operations and patient care.

Qualifications

• High school diploma or GED.
• One year of medical office experience preferred, with familiarity in EMR systems a plus.
• One year of experience in a customer service-oriented role strongly preferred.
• Proficiency in Google Suite.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
• Strong record-keeping and report-writing skills.
• Ability to use logic and problem-solving skills to resolve issues.
• Ability to work independently under tight deadlines in a rapidly changing environment.
• Excellent time management and organizational skills.

Benefits

• Competitive compensation package.
• 401(k) plan with company matching options.
• Generous Paid Time Off.
• Rich benefits package, including medical, dental, life, and long-term disability insurance.
• Progressive leadership development programs.
• New York's 529 College Savings Program.
• Employee perks, including discounted rates for entertainment, travel, fitness, insurance plans, etc.
• FSA plans for pre-tax savings on unreimbursed medical and dental expenses, travel to & from work.
• Annual events, including Family Field Day, Leadership Retreats, and Holiday Awards Celebration.
• And much more!