Front Desk Attendant - Casper Ice Arena

Class Summary

Assigned to: Casper Ice Arena – 4 positions available. Part‑time schedule includes nights and weekends.

Why You’ll Love It

• Supportive team environment
• Meaningful interactions with the public
• Flexible hours
• Opportunities to grow within Parks & Rec

Responsibilities

• Greet guests with a smile and assist with class registrations, memberships, and passes.
• Operate point‑of‑sale systems confidently.
• Perform light clerical duties to keep operations running smoothly.
• Attend the front desk of the facility and provide general information in person, online, or by telephone.
• Process registrations, issue memberships and passes, collect fees, and handle cashiering, food, and retail sales.
• Provide general oversight of participants to ensure safety and compliance with policies.
• Open and close the facility as assigned and conduct walkthroughs for participant counts.
• Prepare and serve food items such as popcorn, hot dogs, pretzels, and fountain sodas.
• Stock supplies (food or retail inventory) safely and efficiently.
• Maintain a clean and orderly cashier station and perform routine cleaning tasks.
• Represent the City of Casper by responding promptly, professionally, and courteously to the public.
• Perform other duties of a similar nature or level as required.

Knowledge

• Receptionist and customer service principles.
• Cashiering and mathematical calculations.
• Record‑keeping procedures.

Abilities

• Work a variety of shifts, including weekends and holidays.
• Learn and apply cashiering methods and cash register operation.
• Demonstrate City of Casper core values.
• Follow all City safety rules and report accidents/incidents immediately.
• Facilitate visitor and customer traffic to appropriate destinations.
• Encourage safety protocols for all visitors and customers.
• Respond to inquiries, complaints, and requests.
• Maintain attention to detail amid frequent interruptions.
• Handle multiple customers simultaneously.
• Learn the facility layout to assist visitors effectively.
• Organize and prioritize tasks efficiently.
• Operate modern office equipment, software, and operating systems/applications.
• Maintain a neat and professional appearance.
• Communicate effectively and follow written and verbal instructions.
• Establish and maintain effective working relationships.

Skills

• Cashiering and mathematical calculations.
• Record keeping.
• Conflict resolution.
• Operation of modern office equipment, software, and operating systems/applications.
• Courteous, knowledgeable, and tactful interaction with customers, staff, and the public.
• Oral communication sufficient to exchange information and receive work direction.

Education and Experience

• High school diploma or equivalent (G.E.D.) preferred.
• First Aid/CPR preferred.
• Six months experience in a public setting providing customer service preferred.
• Must be at least 16 years of age; preferably 18 years or older.

Physical and Environmental Requirements

The position typically requires stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing, and repetitive motions. Light work involves exerting up to 20 lb occasionally and up to 10 lb frequently, with most tasks performed while seated.

Work is performed indoors at a front‑desk/counter environment with typical office noises (telephones, copiers, printers). The role involves frequent sitting, typing, and direct customer contact both by telephone and in person.