Front Desk

About the Role

Fast, fun, and friendly are the main characteristics of this position. We’re looking for a people-focused team member to check in guests during peak hours, provide a classic “customer service” smile, and help answer guest questions to make their stay as enjoyable as possible.

These are 8-hour shifts that range from 7am–3pm, 3pm–11pm, and 11pm–7am.

Responsibilities

• Ensure all guests are treated in an efficient and courteous manner and that all standards are applied by staff members.
• Address all guest concerns and ensure follow-up is complete.
• Assist in the daily maintenance of room inventory status to achieve optimal revenue while maintaining high guest expectations.
• Supervise the activities and service levels of the bell staff to ensure arrivals, departures, and all other guest contact are conducted in an efficient and friendly manner.

Requirements

• Highly organized.
• Thorough knowledge of guest service and satisfaction.
• Good verbal and written communication skills.
• Experience acting as a team leader in a collaborative environment.
• Basic computational ability.
• Basic computer skills.

Benefits

• Medical, Dental, and Vision options for full-time employees.
• Paid time off and 401(k) for full-time employees.
• Discounts on hotels across the country—franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels.
• Regular opportunities for bonuses.
• $250 referral bonus for you and a referred associate.
• DailyPay: access to your already earned wages before payday.
• Opportunities for upward mobility and growth within the company.

Schedule

8-hour shifts: 7am–3pm, 3pm–11pm, or 11pm–7am.