Front Desk

Reports to: General Manager/Manager on Duty

Essential Duties And Responsibilities (including But Not Limited To)

• Welcomes visitors and clients by greeting them, in person or on the telephone; answering or referring inquiries.
• Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.
• Maintains safe and clean reception area and lobby, including restrooms, by complying with procedures, rules, and regulations.
• Maintains client accounts by recording accurate and up-to-date information, taking client payment when necessary; scheduling classes and appointments.
• Affords assistance to clients with retail merchandise; is knowledgeable of all retail products and information; manages retail sales.
• Maintains supplies by checking stock to determine inventory levels; anticipating requirements; verifying receipt; stocking items; delivering supplies to work stations.
• Prepares and tracks donations to non-profit organizations.
• Schedules, promotes and participates in special events, and keeps all client communications updated, and visibly posted in public areas of lobby.
• Complies with employment expectations; makes appropriate adjustments when requested by management, including evaluation feedback; upholds standards of all signed contracts.
• Contributes to team effort by accomplishing related results as needed.
• Updates job knowledge by participating in educational opportunities.

Position Qualifications And Requirements

• Happy and professional disposition; hospitable and caring
• Exceptional customer service focus: deliver quality experience, can handle pressure of customer escalations
• Strong communication skills including telephone, verbal and written communication, and listening
• Experience with computer scheduling software
• Experience using spreadsheets and word processing software such as Microsoft Windows
• Outstanding multi-tasking abilities: able to handle and coordinate multiple schedules; keep swim instructors and customers on time; answer phone lines; etc.
• Dependable and flexible schedule: will be required to work some evenings and weekends
• Preferred qualifications: Swim Lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression; CPR & First Aid Certified

Uniforms

Front Desk staff are required to wear SafeSplash uniforms which include a SafeSplash t-shirt.

Hours

3-30 hours per week

Compensation

Commensurate with experience and skills

Benefits/Perks (may vary by location)

• Great Pay
• Flexible Schedules
• Work/Life Balance

Career Growth

We are invested in helping you be the best you can be in and out of the water!

Company Website

www.safesplash.com

Contact Information

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to SafeSplash + SwimLabs Swim School Corporate.