Front Desk

Job Description

The Front Desk Agent should be impeccably mannered & discreet. Greet visitors to property, verify and supply guided access to units, be the gatekeeper of the residences. The Front Desk staff will have experience working in customer service with the ability to interact positively with individuals and take initiative in providing a high level of resident service and support.

• Rovering the building premises and package handling for residents.
• Greeting vendors, residents and their guests.
• Coinciding all deliveries of packages, flowers, restaurant food.
• Making sure all areas are maintained in a professional and clean manner during shift.
• Following all safety and security policies, programs and procedures.
• Handling crisis situations in the event of emergency and/or fire.
• Answering the telephone and speaking clearly and professionally.
• Other duties as assigned by management.

Requirements

• Essential: High school graduate or equivalent vocational training certificate.
• Compute basic arithmetic.
• Fluency in English both verbally and non-verbally.
• Provide legible communication and directions.
• Ability to: Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest/member's service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest/member information and pertinent resort data.
• Able to input and access information in the property management system/computers/point of sales system.

• Desirable: Some college or training in Hospitality Industry.
• Previous experience as Front Desk Agent.