Front Desk

About the Role

The front desk team member provides information and resources for residents and guests to ensure a meaningful visit. This role serves as a key liaison between all community guests and residents, delivering exceptional customer service while upholding the company’s mission and GREAT values: Greeting and smiling, showing respect with name recognition and eye contact, exceeding expectations, demonstrating enthusiasm, accountability, and trustworthiness.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Greet all guests in a standing, upright position as they enter the community, maintaining high-quality customer service.
• Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
• Utilize proper phone etiquette for all incoming and outgoing calls to residents, ensuring clarity and professionalism.
• Report any violations of Rules and Regulations observed at any time.
• Be familiar with fire alarm system operations and report all incidents to management.
• Call police or fire departments in emergencies, such as fires or unauthorized persons.
• Follow all emergency response policies and procedures, coordinating with Management, Chief Engineer, or Fire Rescue/Police services.
• Write reports of daily activities and irregularities for management.
• Report maintenance issues, including burned-out lights, leaks, and broken equipment, to the Association office daily.

Work Environment

• Indoor setting with frequent standing.
• Low to moderate noise level in the workplace.

Physical Demands

• Occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing up to 30 pounds.
• Requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions.
• Ability to detect auditory and/or visual emergency alarms.

Requirements

• High school diploma or GED; some college preferred.
• Familiarity with computer software for various tasks.
• Strong organizational, interpersonal, and communication skills.
• Minimum six months of related experience and/or training.
• Bilingual (English/Spanish) may be required at some locations.
• Previous work experience in the hospitality industry highly preferred.

Schedule

Days and hours of work will be determined at the property and may change to accommodate business needs. This is a non-exempt position with no expected travel.