Front Desk

Responsibilities

• Greet and check patients in and out with a warm, professional attitude
• Answer phones, respond to patient inquiries, and manage office communication
• Schedule and confirm appointments while maintaining an efficient schedule
• Review insurance benefits, estimates, deductibles, and patient portions
• Enter and update patient information details accurately
• Present dental treatment plans and explain recommended treatment in a clear, patient-friendly manner
• Discuss treatment fees, payment expectations, and financing options
• Follow up with patients regarding recommended treatment and scheduling
• Process payments and maintain accurate financial records
• Submit and follow up on dental insurance claims and pre-estimates
• Aid with accounts receivable and outstanding patient balances
• Maintain accurate patient records and documentation
• Work closely with the doctors and clinical team to ensure a smooth patient experience
• Perform other general front-office and administrative duties as needed

Qualifications

• Previous dental front desk experience required
• Dental software experience required; Dentrix experience strongly preferred
• Experience verifying dental insurance benefits
• Comfortable discussing dental treatment, fees, and financial options with patients
• Strong understanding of dental terminology and common procedures
• Excellent communication and customer service skills
• Professional, organized, and detail-oriented
• Ability to multitask in a fast-paced dental environment
• Comfortable discussing financial arrangements and asking for payment
• Reliable, punctual, and able to work well as part of a team
• Must be comfortable taking initiative and working independently