Front Desk Associate - Unaccompanied Housing

About the role

This position is assigned to the Non-Appropriated Fund (NAF) Joint Base Pearl Harbor-Hickam Branch (N9); Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii (JBPHH); Honolulu, Hi. The incumbent serves as a Front Desk Associate at the Unaccompanied Housing facilities on JBPHH.

Responsibilities

• Ensures security of all guests is maintained at all times.
• Ensures guest privacy is maintained at all times.
• Possesses a welcoming manner and positive attitude; demonstrates effective communication skills; professionally interacts with guests; answering guest questions concerning hotel facilities; and provides information about local attractions.
• Provides assistance in handling customer complaints, involving management as necessary.
• Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit cards for room charges. Provides guests with their room key or card.
• Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
• Answers phones and transfers calls to appropriate individuals and replies to guest questions.
• Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different floor when required.
• Retrieves Lost and Found items and contacts the guest regarding lost or found items as needed.
• Performs other related duties as assigned.

Requirements

The incumbent works under direct supervision of the Front Desk Associate Leader or Supervisor, that makes selected continuing or individual assignments by indicating generally what is to be done, the limitation, quantity, and the priority or deadline of assigned work tasks. Recurring assignments are carried out independently without specific instructions. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution. Completed assignments are reviewed to assure that work practices, techniques, records, and other functions are technically accurate and in compliance with instructions.

Qualifications

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• A qualified candidate must possess:
• Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
• Must be skilled in the use of a personal computer and various software programs.
• Must possess basic math and reading skills.
• Must be able to communicate clearly and effectively both verbally and in writing, in English.
• Ability to handle, control, and account for large amounts of cash.

Benefits

This position is eligible for benefits.

Pay

$20 - $21 per hour

Schedule

Part-time - 20 to 34 hours per week as scheduled