Front Desk Associate - The Hotel Zamora

About the role

The Hotel Zamora, a boutique hotel in St. Pete Beach, FL, is seeking a Front Desk Associate. The hotel offers stunning views, rooftop lounge, sidewalk restaurant, private dining, and meeting/banquet space. Sherman Associates, a real estate development and management company, is now managing the hotel, emphasizing a commitment to guests and a strong vision for the future.

Responsibilities

• Ensures every guest is greeted and welcomed on arrival
• Registers and books guests, verifying reservation, address, email address and credit information
• Proficient on kiosk operations to assist when necessary
• Answers all inbound calls in a professional manner
• Has an intimate knowledge of the hotel facilities and the local geographic area
• Accepts payment for guests' accounts at the time of registration and at checkout
• Maintains a house bank and makes a deposit and accurate report of receipts daily
• Processes all retail transactions for the guest
• Restocks and assures overall cleanliness of Retail
• Issues luggage claims and checks guest luggage when requested
• Takes pride in the overall look and feel of the hotel, ensuring cleanliness and conditions are at their peak at all times
• Respectfully listens and responds to guest complaints in an efficient and professional manner
• Completes additional duties as assigned

Requirements

• 1-2 years of experience in a public contact position
• Customer service experience in the hospitality industry strongly preferred
• Basic computer knowledge and some knowledge in word, excel, outlook, and internet
• As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record
• A passion for the mission, vision, and values of Sherman Associates

Qualifications

• Must have a valid driver's license and a reliable vehicle with insurance and a safe DMV driving record

Skills

• Excellent customer service skills
• Ability to work independently and as part of a team
• Strong organizational and multitasking skills
• Attention to detail

Benefits

• Comprehensive benefits package including employer-paid short-term disability, life insurance, employee assistance program, fully vested 401k company match program, and Starbucks and Hotel discounts

Pay

$16/hr

Schedule

We are currently seeking part-time AND full-time availability to include both weekdays and weekends!

Keywords

Front Desk, Guest Service, Customer Service, Administrator, Administration, Management, Hotel, Hospitality, culture, minneapolis, leadership, part time, full time, weekend, hourly