Front Desk Associate Part time at Woodspring Suites in Maumee

About the role

We are seeking a friendly and organized Front Desk Clerk to join our team and provide excellent customer service to guests at our hotel.

Responsibilities

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment
• Answer and route calls, including taking messages and transferring calls as needed
• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records
• Ensure that the front desk area is clean and organized at all times
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Other duties as assigned

Requirements

• Minimum of 1 year of experience as a front desk clerk or in a customer service role
• Strong communication and customer service skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and property management systems
• Fluency in English is required; additional language skills are a plus

Benefits

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• Professional development opportunities
• Positive and supportive work environment