Front Desk Associate (Part Time / Overnight)
Front Desk associates are the face of our service at the properties we support. These associates consistently interact with both residents and guests, developing meaningful relationships that enhance the quality of our work. Most associates work independently, without direct supervision, and provide quality service to our customers.
Responsibilities
- Greet and direct residents, guests, and invitees
- Monitor and control access to the building
- Handle deliveries and packages
- Stand, greet, and engage residents; check guests and service providers in/out
- Monitor the fire alarm emergency response system
- Resolve and follow up on all complaints/issues
- Maintain daily records and forms
- Follow safety procedures and maintain a safe work environment
- Other duties as needed
Requirements
- Critical thinking, problem solving, judgement, and decision-making abilities
- Ability to maintain positivity and diplomacy in a fast-paced environment
- Excellent organization, motivation, and interpersonal skills
- Excellent customer service skills
- Ability to communicate and provide guidance
- Ability to read, analyze, and interpret technical procedures, leases, and/or regulations
Physical Requirements
- Ability to work under usual office conditions
- Ability to work at a personal computer as well as be on the phone for extended periods of time
- Must be able to stand, sit, walk, and occasionally climb
- Must be on call at all times and able to work extended and flexible hours and weekends as needed
- Ability to lift up to 50 lbs
- Ability to detect auditory and/or visual emergency alarms
Benefits
As a part-time non-exempt associate, you will be eligible for full supplemental benefits to include your choice of dental and vision.
Pay
$20 - $22 / hour
Schedule
Part Time (Overnight Shift 10:30 PM - 7:00 AM - Hours subject to change)
We may utilize an Automated Employment Decision Tool (AEDT) to evaluate candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies. Candidates who require an alternative selection process or reasonable accommodation may request it by contacting national_recruiting@fsresidential.com. NYC residents subject to Local Law 144 may request information about the AEDT by contacting the same email; we will respond within 30 days.