Front Desk Associate (Part-Time)

Join our team at The Hyatt Regency Coralville Hotel & Conference Center as a Front Desk Associate and create memorable first impressions for guests in one of Eastern Iowa’s premier hotels. This role is perfect for a friendly, service-oriented individual who thrives in a fast-paced environment and enjoys helping people.

Why Our Front Desk Team Loves Working Here

• Competitive pay based on experience
• Matching 401(k) and profit-sharing
• Health benefits available after 30 days for full-time associates
• Free and discounted meals & Starbucks
• Free Marcus Theatre movie tickets
• Hotel discounts at Hyatt and Marcus Hotels & Resorts properties
• Free parking
• A supportive team environment focused on People Pleasing People

Responsibilities

• Warmly greet and welcome guests upon arrival
• Check guests in and out of the hotel efficiently and accurately
• Answer guest questions about hotel amenities, local attractions, and services
• Handle guest requests or concerns with patience, professionalism, and care
• Input and retrieve information from hotel computer systems
• Assign rooms based on guest preferences and availability
• Answer phones and respond to guest inquiries in a professional manner
• Maintain accurate cash handling and house bank responsibilities
• Assist with luggage storage when needed
• Communicate guest needs to other departments to ensure seamless service
• Maintain cleanliness and organization of the front desk area
• Support the team and assist with other duties as assigned

Requirements

• Strong customer service and communication skills
• A friendly, positive, and professional demeanor
• Ability to remain calm and solution-focused during busy or challenging situations
• Strong attention to detail and organization
• Basic computer skills and ability to learn hotel systems
• Ability to stand and move throughout the front office during the shift
• High school diploma or equivalent
• Previous hospitality, retail, or customer service experience is helpful but not required

About Us

At Marcus Hotels & Resorts, we believe our associates are our greatest asset. Our culture is built around the philosophy of People Pleasing People, creating memorable experiences for both guests and team members. The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service.