Front Desk Associate - Golf Club

Front Desk Responsibilities

• Consistently greet all clients in person, via email, and over the phone
• Stay up to date on and provide pertinent information to clients, vendors, and team members on specials, events, programming etc.
• Effectively manage client inquiries through active listening and offering alternative options where applicable
• Maintain visitor access and maintain security awareness
• Actively engage and build positive relationships with members
• Update and monitor the Dash point of sale program and NoWait Reservation System
• Affiliate with administrative tasks and perform cashiering duties as needed
• Maintain a clean, safe, and organized workspace
• Affiliate with events/Water Hazard service Front Entrance Checkpoint

Front Desk Checkpoint Responsibilities

• Proactively greet clients upon entry
• Be mindful of capacity regulations and inform clients as needed
• Capture clients' names and reservation time upon entry
• Monitor the stalls and alert customer service when clients' sessions have lapsed

Qualifications

• You are friendly, professional, and energetic
• You thrive in a fast-paced environment and have excellent customer-service skills
• You have: Ability to adapt to changing situations and enjoy working in an all-hands-on deck, team environment
• Superior front line customer service skills (hospitality experience a plus)
• Excellent communication and interpersonal skills
• Ability to sell and recruit members on programming and membership opportunities
• Systems knowledge with Microsoft Office, Outlook, and a willingness to learn new technology (Dash, NoWait etc.)
• College BA or BS degree preferred
• Ability to work nights and/or weekend shift