Front Desk Associate (CL)
The Edge Fitness Clubs LLC · Crystal Lake, IL · 4 mo ago
Customer Service$25k/yrFull-time
About the role
Join the Best. Team. Ever at The Edge Fitness Clubs. Our culture is built around people, fitness, teamwork, fun, and changing lives.
Responsibilities
- Bring The Edge culture to life by ensuring each guest receives outstanding service.
- Greet and acknowledge every guest, saying "hello" and "goodbye", while maintaining outstanding standards.
- Strive to continuously improve the member experience, revenues, and retention rates.
- Maintain solid product knowledge and awareness of all product information, merchandise, and services.
- Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers.
- Understand the opportunities of the business: every phone call, prospects walking through the door, in and out of the club.
- Master the tour and build excitement and value with potential new members to ensure an awesome first impression.
Requirements
- Energy & Enthusiasm
- A Passion for Fitness
- Ability to work with a sense of urgency
- Ability to work flexible hours, as necessary during closeouts or end of month
- A "roll up the sleeves" mentality
- Proven track record of achieving and/or exceeding sales goals
Qualifications
- High school diploma or equivalent
- Experience in a customer service or sales role preferred
- Knowledge of fitness equipment and programs
- Strong communication and interpersonal skills
Skills
- Customer service skills
- Sales skills
- Product knowledge
- Time management
- Problem-solving skills
Benefits
- Free gym membership for you and your family
- Tiered health benefits including medical, dental, and vision coverage
- Paid holidays and vacation days
- 401(k) enrollment
- Discounts on personal training, apparel, shake bar, and Edge Kids!
- Team builder, leadership, and development training
- Reimbursed training certifications
- Company-paid life insurance ($25k), long-term disability (LTD), and employee assistance program (EAP)
Pay
Compensation is commensurate with experience.
Schedule
Flexible schedule to accommodate your needs.