Front Desk Associate

About the role

Workout Anytime 24/7 has earned a well-deserved spot on Entrepreneur's prestigious list of top 500 Franchises for 2024! Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees.

Responsibilities

• Greet members and guests
• Tour prospective members
• Sell memberships
• Provide security and control to the front door area
• Check members into the gym using the proper check-in procedures
• Maintain a prospect lead follow-up system
• Ensure guests and appointments are directed to the proper fitness consultant in a prompt, professional manner
• Answer phone in a professional and courteous manner and uses proper phone greeting techniques
• Address caller's requests and/or takes appropriate messages
• Follow up on telephone inquiries
• Deal with member requests, inquiries and concerns
• Maintain neat appearance
• Clean & maintain the front desk, gym floor and locker rooms according to Company standards
• Responsible for gym walk-thru as designated in walk-thru logs
• Follow proper opening and closing procedures as assigned
• Log all maintenance concerns that are reported
• Perform other duties as directed by the Membership Director (Club Manager) and Regional or General Manager

Qualifications & Requirements

• High school diploma required
• Excellent customer service and communication skills
• Computer skills are required
• Have an outgoing, fun personality
• Be able to multi-task
• Exhibit professional grooming standards
• Be available to work weekends
• Have reliable transportation
• Live in the area

Benefits

Potential employees availability must be flexible to club's needs. Mornings 9:00am - 3:00pm; Evenings 3:00pm - 8:00pm (or 9:00pm); Saturdays 9:00pm - 4:00pm; Sundays 12:00pm - 5:00pm