Front Desk Associate

About the role

Palm Beach Shores Resort is currently seeking a Front Desk Associate to join their resort team. The ideal candidate will greet guests with a smile, provide excellent customer service, and manage front desk operations efficiently.

Responsibilities

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

Requirements

• Flexibility to work both morning (7a - 2:30p) and evening (3p - 11:15p) shifts
• A friendly, dependable, and customer-focused personality
• Strong communication and multitasking skills
• Basic math skills and comfort handling payments
• Ability to stay organized in a busy environment
• Tech-savvy with a willingness to learn new systems
• Detail-oriented and trustworthy with guest information
• Previous hospitality or customer service experience is a plus
• Flexibility to work weekends and holidays as needed

Benefits

• Up to $300 Bonus for New Hires! $150 after 30 days, $150 after 60 days!