Front Desk Associate

About the role

The Front Desk Associate is the first face people see when they enter the club. You will help create a great first impression, handle member requests, and promote services that help people reach their fitness goals.

Responsibilities

• Welcome and check in all members and guests
• Sell memberships, smoothies, supplements, and personal training
• Sell memberships, smoothies, supplements, and personal training
• Answer questions, resolve billing issues, and track front desk activity
• Keep the front desk area clean, stocked, and on-brand
• Support day-to-day operations and team communication
• Create a fun, professional, and helpful experience for everyone

Requirements

• Customer service or front desk experience preferred
• Comfortable with upselling and helping members
• Energetic and positive attitude
• Available to work early mornings, evenings, and weekends

Qualifications

• High school diploma or equivalent
• Experience in a customer-facing role
• Ability to work independently and as part of a team

Skills

• Excellent communication skills
• Attention to detail
• Problem-solving abilities
• Customer service orientation

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Pay

$13.00 - $16.00 per hour

Schedule

Flexible schedule and opportunity for advancement