Front Desk Associate

About the role

The Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members while ensuring an exceptional "Judgement Free" member experience. Key responsibilities include greeting members and guests, assisting with inquiries, resolving concerns, performing membership functions, and maintaining a clean and safe environment.

Responsibilities

• Greet members and guests as they enter and exit the club
• Assist with any questions or concerns during check-in
• Promote the "Judgement Free" zone by interacting with members and offering support
• Resolve member concerns and escalate to a manager if necessary
• Answer phones and assist callers with their inquiries
• Perform membership-related functions such as sign-ups, cancellations, and transfers
• Conduct prospective member calls and tours, assessing their membership needs
• Execute retail transactions with accuracy and drive sales goals
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces
• Maintain restrooms by following the cleaning schedule
• Perform a comprehensive walk of all club areas to address safety/policy issues and cleanliness concerns
• Address maintenance and facility concerns promptly

Requirements

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED certified (training provided by Planet Fitness)
• Basic computer proficiency

Qualifications

• Physical demands include continual standing, moving, communicating, lifting up to 75 pounds, and frequent cleaning and sanitizing
• Must be able to bend, twist, and move in different positions

Skills

• Positive and upbeat attitude
• Exceptional customer service skills
• Strong communication and listening abilities
• Ability to inspire and motivate others
• Quick learner with the ability to apply new knowledge

Benefits

• Medical, Dental, and Vision Insurance
• Vacation, Sick Time, and Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Tuition Reimbursement

Pay

Details on pay are not specified in this job posting.

Schedule

Details on schedule are not specified in this job posting.