Front Desk Associate

About the role

The Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members. The position requires a positive attitude, excellent communication skills, and the ability to handle various tasks efficiently.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with any questions or concerns.
• Help promote the Judgement Free Zone by interacting with members on the club floor, offering support, and enforcing club policies.
• Resolve member concerns and escalate issues to a manager if necessary.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership-related functions such as sign-ups, cancellations, and transfers.
• Conduct prospective member calls and tours, assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize all exercise equipment and Black Card spa amenities, as well as communal spaces and assigned areas.
• Clean and sanitize restrooms, ensuring they are stocked and clutter-free according to the routine cleaning schedule.
• Perform a comprehensive walk-through of all club areas to address safety/policy issues and cleanliness concerns promptly.
• Address maintenance and facility concerns such as broken or missing equipment.

Requirements

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willingness to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.
• Physical demands include continual standing, moving, lifting up to 75 pounds, and frequent cleaning and sanitizing of equipment and facilities.

Qualifications

• Passion for the Planet Fitness brand and a desire to make members feel welcome.
• Positive attitude and ability to provide a consistent and exceptional experience.
• Quick learning ability and the ability to apply what is learned during training.