Front Desk Associate

About the role

The Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members while ensuring an exceptional "Judgement Free" member experience. Key responsibilities include greeting members and guests, assisting with inquiries, resolving concerns, performing membership-related functions, and maintaining a clean and sanitized club environment.

Responsibilities

• Greet members and guests as they enter and exit the club
• Assist members with any questions or concerns
• Connect with members on the club floor, offering support and encouragement
• Resolve member concerns and escalate to a Manager if necessary
• Answer phones in a friendly manner and assist callers with their inquiries
• Perform membership-related functions such as sign-ups, cancellations, and transfers
• Execute prospective member calls and tours, assessing their membership needs
• Ensure restrooms are clean and sanitized, stocked, and clutter-free
• Conduct a comprehensive walk of all club areas to address safety/policy issues and cleanliness concerns
• Address maintenance and facility concerns promptly, such as fixing broken or missing equipment

Requirements

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency
• Physical demands include continual standing, moving, lifting up to 75 pounds, and frequent cleaning and sanitizing of equipment and facilities

Qualifications

• Passion for the Planet Fitness brand and a desire to make members feel welcome
• A positive and upbeat attitude
• Strong communication and listening skills
• Ability to inspire and motivate others
• Quick learner with the ability to apply new knowledge during training

Skills

• Customer service skills
• Problem-solving abilities
• Communication and interpersonal skills
• Attention to detail
• Physical stamina and strength

Benefits

• Medical, Dental, and Vision Insurance
• Vacation, Sick Time, and Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events

Pay

Details on pay are not specified in this job posting.

Schedule

Details on schedule are not specified in this job posting.