Front Desk Associate

About the role

The Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members. The position requires a positive attitude, excellent communication skills, and the ability to handle various responsibilities within a welcoming and supportive environment.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with any questions or concerns.
• Help promote the Judgement Free Zone by interacting with members on the club floor, offering support, and upholding club policies.
• Resolve member concerns and escalate to a manager if necessary.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Execute prospective member calls and tours, assessing their membership needs.
• Perform regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces.
• Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas to address safety/policy issues and cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken or missing equipment.

Requirements

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.
• Physical demands include continual standing and moving, frequent communication, lifting up to 75 pounds, exposure to toxic chemicals, and performing cleaning and sanitizing tasks.

Qualifications

• Must be able to lift up to 75 pounds.
• Must be able to bend, twist, and move in different positions.

Skills

A positive and upbeat attitude, a passion for delivering exceptional customer service, strong communication skills, and the ability to listen and empathize are essential for this role.

Benefits

• Medical, Dental, and Vision Insurance
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events

Pay

Details on pay are not specified in the job posting.

Schedule

Details on the schedule are not specified in the job posting.