Front Desk Associate

About the role

Enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment.

Responsibilities

• Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
• Connect with members on the club floor, offer assistance, and show support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Execute prospective member calls and tours; assess their membership needs.
• Perform retail transactions with accuracy and drive sales goals.
• Resolve member concerns and escalate to a Manager as needed.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).

Requirements

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.
• Physical Demands: Continual standing and moving throughout the club to accomplish tasks during shift; continual communicating in person or on the phone to exchange information during shift; must be able to lift up to 75 pounds; will encounter toxic chemicals during shift; frequent cleaning and sanitizing of equipment and facilities; moving self in different positions, including bending and twisting, to accomplish tasks.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.
• Physical Demands: Continual standing and moving throughout the club to accomplish tasks during shift; continual communicating in person or on the phone to exchange information during shift; must be able to lift up to 75 pounds; will encounter toxic chemicals during shift; frequent cleaning and sanitizing of equipment and facilities; moving self in different positions, including bending and twisting, to accomplish tasks.

Skills

• Positive and upbeat attitude.
• Exceptional customer service.
• Passion for delivering a consistent and exceptional experience.
• Work with integrity and respect.
• Strong communication skills and ability to listen and empathize.
• Ability to inspire and motivate others.
• Quick study with the ability to apply what you have learned during online and hands-on training.

Benefits

• Compensation: USD $15.92/Hr. - USD $16.92/Hr.
• Comprehensive benefit offering that includes medical, dental and vision insurance, short-term and long-term disability, term life insurance, 401(k) retirement savings plan, flexible spending accounts, vacation, sick and holiday pay, and a free Black Card Membership.
• Certain benefits are offered to full-time employees only.

Pay

Compensation: USD $15.92/Hr. - USD $16.92/Hr.

Schedule

Hourly schedule based on business needs.