Front Desk Associate

About the role

Enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with any questions or concerns.
• Help promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Execute prospective member calls and tours; assess their membership needs.
• Perform retail transactions with accuracy and drive sales goals.
• Resolve member concerns and escalate to a Manager as needed.
• Regularly clean and sanitize all exercise equipment and Black Card spa amenities, communal spaces, and assigned areas.
• Clean and sanitize restrooms, stock them, and keep them clutter-free according to the routine cleaning schedule.
• Conduct a comprehensive walk of all club areas to quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment.

Requirements

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Qualifications

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

Skills

Positive and upbeat attitude, passion for delivering exceptional customer service, ability to listen and empathize, strong communication skills, quick study ability, and motivation to help others.

Benefits

• Compensation range: USD $15.92/Hr. to USD $16.92/Hr.
• Comprehensive benefit offering including medical, dental, and vision insurance, short-term and long-term disability, term life insurance, 401(k) retirement savings plan, flexible spending accounts, vacation, sick and holiday pay, and a free Black Card Membership.
• Full-time employees only: Medical, Dental, and Vision Insurance, Vacation, Sick Time, Holiday Pay, Free Black Card Membership, 401(k) Retirement Savings Plan, Term Life Insurance, Healthcare and Dependent Care Flexible Spending Accounts, and Tuition Reimbursement.

Pay

USD $15.92/Hr. USD $16.92/Hr.

Schedule

Hourly wage with potential for overtime.