Front Desk Associate

About the role

The Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members. Responsibilities include greeting members and guests, assisting with inquiries, resolving concerns, performing membership functions, and maintaining a clean and safe environment.

Responsibilities

• Greet members and guests as they enter and exit the club
• Assist with any questions or concerns during check-in
• Promote the Judgement Free Zone by interacting with members and offering support
• Resolve member concerns and escalate to a manager if necessary
• Answer phones and assist callers with inquiries
• Perform membership-related functions such as sign-ups, cancellations, and transfers
• Conduct prospective member calls and tours
• Execute retail transactions and drive sales goals
• Clean and sanitize exercise equipment and Black Card spa amenities
• Maintain restrooms and communal spaces
• Address maintenance and facility concerns promptly

Requirements

• 6-12 months of experience in a customer service environment preferred
• Must be 18 years of age or older
• Willingness to become CPR/AED certified (training provided)
• Basic computer proficiency
• Physical demands: continual standing, moving, lifting up to 75 pounds, cleaning and sanitizing, and responding to safety concerns

Qualifications

• Passion for the Planet Fitness brand and desire to make members feel welcome
• Positive and upbeat attitude
• Ability to communicate effectively and listen empathetically
• Quick learner with strong problem-solving skills

Skills

• Customer service skills
• Communication skills
• Problem-solving abilities
• Physical stamina and strength

Benefits

• Medical, Dental, and Vision Insurance
• Vacation, Sick Time, and Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.