Front Desk Associate

About the role

The Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members while ensuring an exceptional "Judgement Free" member experience. Key responsibilities include greeting members and guests, assisting with inquiries, resolving concerns, performing membership-related functions, and maintaining a clean and safe environment.

Responsibilities

• Greet members/guests as they enter and exit the club
• Assist with any questions or concerns as they check in
• Connect with members on the club floor, offering assistance and support
• Resolve member concerns and escalate to a Manager as needed
• Answer phones in a friendly manner and assist callers with their inquiries
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships
• Execute prospective member calls and tours, assessing their membership needs
• Perform regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities
• Ensure restrooms are clean and sanitized, stocked and clutter free
• Frequently perform a comprehensive walk of all club areas to address safety/policy issues and cleanliness concerns
• Promptly address maintenance and facility concerns such as broken and/or missing equipment

Requirements

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency
• Physical Demands: continual standing and moving, continual communicating, lifting up to 75 pounds, encountering toxic chemicals, frequent cleaning and sanitizing, moving in different positions, including bending and twisting, to accomplish tasks

Qualifications

• Must be able to lift up to 75 pounds
• Must be able to move self in different positions, including bending and twisting, to accomplish tasks

Skills

A positive and upbeat attitude, a passion for delivering a consistent and exceptional experience, strong communication skills, and the ability to listen and empathize are essential skills for this role.

Benefits

• Medical, Dental, and Vision Insurance
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Tuition Reimbursement

Schedule

Regular hours are typically Monday through Friday, with some weekend availability.

Pay

Compensation details are not specified in the job posting, but Planet Fitness offers competitive pay based on experience and qualifications.