Front Desk Associate

About the role

The Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members while ensuring an exceptional "Judgement Free" member experience. Key responsibilities include greeting members and guests, assisting with inquiries, resolving concerns, performing membership-related functions, and maintaining a clean and sanitized club environment.

Responsibilities

• Greet members and guests as they enter and exit the club
• Assist with any questions or concerns as they check in
• Connect with members on the club floor, offering assistance and support
• Resolve member concerns and escalate to a Manager if necessary
• Answer phones in a friendly manner and assist callers with their inquiries
• Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships
• Execute prospective member calls and tours, assessing their membership needs
• Perform regular cleaning and sanitizing of all exercise equipment and Black Card spa amenities
• Maintain restrooms by following the routine cleaning schedule
• Conduct a comprehensive walk of all club areas to address safety/policy issues and cleanliness concerns
• Address maintenance and facility concerns promptly, such as broken or missing equipment

Requirements

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency
• Physical demands: continual standing and moving, continual communicating, lifting up to 75 pounds, encountering toxic chemicals, frequent cleaning and sanitizing, moving in different positions, including bending and twisting

Qualifications

• Must be 18 years of age or older
• Must be willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency
• Physical demands: continual standing and moving, continual communicating, lifting up to 75 pounds, encountering toxic chemicals, frequent cleaning and sanitizing, moving in different positions, including bending and twisting

Skills

• Positive and upbeat attitude
• Passion for delivering a consistent and exceptional experience
• Punctual, reliable, and dependable
• Diplomatic communication and ability to listen and empathize
• Ability to inspire and motivate others
• Quick study with the ability to apply learned skills

Benefits

• Medical, Dental, and Vision Insurance
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Tuition Reimbursement

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.