Front Desk Associate

About the role

Enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with any questions or concerns.
• Help promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys.
• Resolve member concerns and escalate to a Manager if necessary.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Execute prospective member calls and tours; assess their membership needs.
• Perform retail transactions with accuracy and drive sales goals.
• Resolve member concerns and escalate to a Manager as needed.
• Regularly clean and sanitize all exercise equipment and Black Card spa amenities.
• Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment.

Requirements

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Qualifications

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

Skills

• Positive and upbeat attitude.
• Pleasant demeanor and ability to handle difficult situations.
• Strong communication skills and ability to listen and empathize.
• Ability to inspire and motivate others.
• Quick learner with the ability to apply what is learned during online and hands-on training.

Benefits

• Compensation range: USD $17.00/Hr. to USD $18.25/Hr.
• Comprehensive benefit offering that includes medical, dental, and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick and holiday pay, and a free Black Card Membership.
• Certain benefits are offered to full-time employees only.

Pay

Hourly pay range: USD $17.00 to USD $18.25.

Schedule

Hourly pay range: USD $17.00 to USD $18.25.