Front Desk Associate

About the role

The Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members. The position is part of a welcoming, judgement-free environment where members feel supported in their fitness journeys.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with any questions or concerns.
• Help promote the Judgement Free Zone by interacting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager if necessary.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Execute prospective member calls and tours, assessing their membership needs.
• Perform regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
• Clean and sanitize restrooms, ensuring they are stocked and clutter-free according to the routine cleaning schedule.
• Conduct a comprehensive walk of all club areas to quickly fix any safety/policy issues and address cleanliness concerns.
• Address maintenance and facility concerns such as broken and/or missing equipment promptly.

Requirements

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

Qualifications

• Physical demands include continual standing and moving throughout the club, continual communication, lifting up to 75 pounds, encountering toxic chemicals, frequent cleaning and sanitizing, and moving in different positions.

Skills

• A positive and upbeat attitude.
• A passion for delivering a consistent and exceptional experience.
• Strong communication skills and ability to listen and empathize.
• The ability to inspire and motivate others to achieve their goals.
• A quick study with the ability to apply what is learned during online and hands-on training.

Benefits

• Medical, Dental, and Vision Insurance.
• Vacation, Sick Time, and Holiday Pay.
• Free Black Card Membership.
• 401(k) Retirement Savings Plan.
• Term Life Insurance.
• Healthcare and Dependent Care Flexible Spending Accounts.
• Tuition Reimbursement.
• Employee perks and discounts.
• Engaging team-building competitions and social events.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on the schedule are not specified in the job posting.