Front Desk Associate

About the role

The Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members. Responsibilities include greeting members and guests, assisting with inquiries, resolving concerns, performing membership-related functions, and maintaining a clean and safe environment.

Responsibilities

• Greet members and guests as they enter and exit the club
• Assist with any questions or concerns as they check in
• Promote the Judgement Free Zone by connecting with members and offering support
• Resolve member concerns and escalate to a Manager if necessary
• Answer phones and assist callers with their inquiries
• Perform membership-related functions such as sign-ups, cancellations, and transfers
• Conduct prospective member calls and tours, assessing their membership needs
• Execute retail transactions with accuracy and drive sales goals
• Regularly clean and sanitize exercise equipment and Black Card spa amenities
• Maintain restrooms and communal spaces by following the cleaning schedule
• Address and resolve maintenance and facility concerns promptly

Requirements

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency
• Physical demands include continual standing, moving, lifting up to 75 pounds, and frequent cleaning and sanitizing

Qualifications

• Passion for the Planet Fitness brand and desire to make members feel welcome
• Positive and upbeat attitude
• Ability to communicate effectively and listen empathetically
• Quick learner with the ability to apply new knowledge during training

Skills

• Customer service skills
• Problem-solving abilities
• Communication skills
• Physical stamina and strength

Benefits

• Medical, Dental, and Vision Insurance
• Vacation, Sick Time, and Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Tuition Reimbursement

Schedule

Shifts vary but typically include morning, afternoon, evening, and weekend hours.

Pay

Compensation details are not specified in this posting, but Planet Fitness offers competitive pay for the position.