Front Desk Associate

About the role

The Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members while ensuring an exceptional "Judgement Free" member experience. Key responsibilities include greeting members and guests, assisting with inquiries, resolving concerns, performing membership functions, and maintaining a clean and sanitized club environment.

Responsibilities

• Greet members and guests as they enter and exit the club
• Assist with any questions or concerns during check-in
• Promote the Judgement Free Zone by interacting with members and offering support
• Resolve member concerns and escalate to a manager if necessary
• Answer phones and assist callers with inquiries
• Perform membership-related functions such as sign-ups, cancellations, and transfers
• Conduct prospective member calls and tours, assessing their membership needs
• Execute retail transactions and drive sales goals
• Regularly clean and sanitize exercise equipment and Black Card spa amenities
• Clean and maintain restrooms, communal spaces, and assigned areas
• Address maintenance and facility concerns promptly

Requirements

• 6-12 months of experience in a customer service environment preferred
• Must be 18 years of age or older
• Willingness to become CPR/AED certified (training provided by Planet Fitness)
• Basic computer proficiency
• Physical demands: continual standing, moving, lifting up to 75 pounds, frequent cleaning and sanitizing, and adherence to health and safety protocols

Qualifications

• Passion for the Planet Fitness brand and commitment to enhancing member experiences
• Positive and upbeat attitude
• Strong communication and listening skills
• Ability to inspire and motivate others
• Quick learner with the ability to apply new knowledge during training

Skills

• Customer service skills
• Communication and interpersonal skills
• Problem-solving and conflict resolution skills
• Attention to detail
• Physical stamina and strength

Benefits

• Medical, Dental, and Vision Insurance
• Vacation, Sick Time, and Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.