Front Desk Associate

About the role

The Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members. Responsibilities include greeting members and guests, assisting with inquiries, resolving concerns, performing membership-related functions, and maintaining a clean and safe environment.

Responsibilities

• Greet members and guests as they enter and exit the club
• Assist with any questions or concerns as they check in
• Connect with members on the club floor, offering assistance and support
• Resolve member concerns and escalate to a Manager as needed
• Answer phones in a friendly manner and assist callers with their inquiries
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships
• Execute prospective member calls and tours, assessing their membership needs
• Perform regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities
• Ensure restrooms are clean and sanitized, stocked, and clutter-free
• Frequently perform a comprehensive walk of all club areas to quickly fix any safety/policy issues and address cleanliness concerns
• Promptly address maintenance and facility concerns such as broken and/or missing equipment

Requirements

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency
• Physical Demands: continual standing and moving, continual communicating, lifting up to 75 pounds, encountering toxic chemicals, frequent cleaning and sanitizing, moving in different positions, including bending and twisting, to accomplish tasks

Qualifications

• Must be able to lift up to 75 pounds
• Must be able to move self in different positions, including bending and twisting, to accomplish tasks

Skills

• Positive and upbeat attitude
• Pride in work and reliability
• Diplomacy and genuine motivation for helping others
• Strong communication skills and ability to listen and empathize
• Ability to inspire and motivate others
• Quick study with the ability to apply what you have learned during online and hands-on training

Benefits

• Medical, Dental, and Vision Insurance
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events

Pay

Compensation details are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.