Front Desk Associate

About the role

The Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members. Responsibilities include greeting members and guests, assisting with inquiries, resolving concerns, performing membership-related functions, and maintaining a clean and safe environment.

Responsibilities

• Greet members and guests as they enter and exit the club
• Assist with any questions or concerns as they check in
• Promote the Judgement Free Zone® by connecting with members and offering support
• Resolve member concerns and escalate to a Manager if necessary
• Answer phones in a friendly manner and assist callers with their inquiries
• Perform membership-related functions such as sign-ups, updates, cancellations, and transfers
• Conduct prospective member calls and tours, assessing their membership needs
• Execute retail transactions with accuracy and drive sales goals
• Regularly clean and sanitize exercise equipment and Black Card spa amenities
• Clean and maintain restrooms and communal spaces
• Perform a comprehensive walk of all club areas to address safety/policy issues and cleanliness concerns
• Address maintenance and facility concerns promptly

Requirements

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency
• Physical demands: continual standing, moving, lifting up to 75 pounds, frequent cleaning and sanitizing, bending and twisting

Qualifications

• Passion for the Planet Fitness brand and a desire to make members feel welcome
• A positive and upbeat attitude
• Strong communication and listening skills
• Ability to inspire and motivate others
• Quick learner with the ability to apply new knowledge during training

Skills

• Customer service skills
• Problem-solving abilities
• Communication and interpersonal skills
• Physical stamina and strength

Benefits

• Medical, Dental, and Vision Insurance
• Vacation, Sick Time, and Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Tuition Reimbursement

Pay

Details on pay are not specified in this job posting.

Schedule

Details on schedule are not specified in this job posting.