Front Desk Associate

About the role

The Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members. The position requires a positive attitude, excellent communication skills, and the ability to handle various responsibilities within a welcoming and supportive environment.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with any questions or concerns.
• Help promote the Judgement Free Zone by interacting with members on the club floor and supporting their fitness journeys.
• Resolve member concerns and escalate to a Manager if necessary.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Conduct prospective member calls and tours, assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize all exercise equipment and Black Card spa amenities, communal spaces, and assigned areas.
• Clean and sanitize restrooms, ensuring they are stocked and clutter-free according to the routine cleaning schedule.
• Perform a comprehensive walk of all club areas, addressing safety/policy issues and cleanliness concerns promptly.
• Address maintenance and facility concerns such as broken and/or missing equipment.

Requirements

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willingness to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

Qualifications

• Physical demands include continual standing and moving, continual communication, lifting up to 75 pounds, exposure to toxic chemicals, frequent cleaning and sanitizing, and moving in different positions.

Skills

• Positive attitude.
• Punctuality and reliability.
• Ability to listen and empathize.
• Quick learning ability.
• Strong communication skills.
• Respectful behavior towards others.
• Ability to inspire and motivate others.

Benefits

• Medical, Dental, and Vision Insurance.
• Vacation, Sick Time, and Holiday Pay.
• Free Black Card Membership.
• 401(k) Retirement Savings Plan.
• Term Life Insurance.
• Healthcare and Dependent Care Flexible Spending Accounts.
• Tuition Reimbursement.
• Employee perks and discounts.
• Engaging team-building competitions and social events.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.